Although this isn't the mainfactor in order to recognize a reliable cloud hosting supplier from a bad one or a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not dealing with a one-person firm and that you can reach somebody whenever you're in need of support. The telephone support for hosting services may vary from general to dedicated, thus the problems that can be resolved with a phone call differ based on the supplier. Generally, these issues are more basic and feature billing or 1st level technical issues because more complex problems usually require a support ticket where both you and the administrators can follow what's going on with a particular issue. Still, the option to phone call your supplier will save you lots of time and efforts for the multitude of small issues that will eventually show up when you manage your hosting account.

Phone Support in Semi-dedicated Hosting

Every time you want more details about the Linux semi-dedicated services that we supply, you'll be able to call one of the three support phone lines we have across the globe - in the U.S.A., the United Kingdom and Australia. Thus, you'll be able to check ahead of time whether our solutions will be suitable for your sites. In case you're already our customer and you have a semi-dedicated account, you are able to reach us over the phone for fourteen hours a day about any type of billing or general matters. For entirely tech issues you are able to take advantage of our ticketing system in order to contact our technical support because someproblems just require more time to be taken care of, but we can help you over the phone with a lot of minor technical issues as well, saving you the time and efforts.