One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our cloud hosting and you have a question or run into a certain obstacle, you can touch base with us 24-7 by submitting a customer support ticket or by writing an e-mail and we guarantee that you’ll get a reply in less than 1 hour. If the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we’ll supply you with all the needed details – what settings to check, what possible solutions to try out, and so on. Normally, you will receive an answer within less than 30 minutes, which implies that waiting around for hours and hours or even for more than 1 day to receive support is something out of the question. Our one-hour reply guarantee is valid for any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know just how essential it is to receive quick help, we promise that you won’t ever need to wait for more than 1 hour to obtain a reply to any ticket that you post from your semi-dedicated server CP. As it is, you will rarely have to wait for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. Additionally, our client and technical support team is available to you 24 hours a day, 7 days a week, 365 days a year, which suggests that even if you post a ticket during official holidays, you’ll always get an immediate reply, which will include the answer to an enquiry, the solution to a problem or the details necessary to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never have to waste an entire day hanging around waiting for a reply like you would with lots of other hosting providers.