Should you ever encounter a problem with your website and be unable to solve it, ask the respective web hosting provider’s customer support staff to assist you to bring the website back online. A timely resolution would be the most optimal scenario, but many companies respond within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be resolved quickly, your website may not work correctly or it may not be reachable whatsoever for a prolonged interval, so you may lose potential clients as it is pretty unlikely that anybody would be enthusiastic to revisit an inoperative site. Hence, you ought to make certain not only that you can reach your hosting company, but also that they can respond and assist you in a well-timed manner. If a script update doesn’t go as planned or you erase something by chance, for instance, the website must be restored quickly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our cloud hosting and you have a question or run into a certain obstacle, you can touch base with us 24-7 by submitting a customer support ticket or by writing an e-mail and we guarantee that you’ll get a reply in less than 1 hour. If the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we’ll supply you with all the needed details – what settings to check, what possible solutions to try out, and so on. Normally, you will receive an answer within less than 30 minutes, which implies that waiting around for hours and hours or even for more than 1 day to receive support is something out of the question. Our one-hour reply guarantee is valid for any enquiry that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know just how essential it is to receive quick help, we promise that you won’t ever need to wait for more than 1 hour to obtain a reply to any ticket that you post from your semi-dedicated server CP. As it is, you will rarely have to wait for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. Additionally, our client and technical support team is available to you 24 hours a day, 7 days a week, 365 days a year, which suggests that even if you post a ticket during official holidays, you’ll always get an immediate reply, which will include the answer to an enquiry, the solution to a problem or the details necessary to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never have to waste an entire day hanging around waiting for a reply like you would with lots of other hosting providers.