If your website hosting supplier offers live chat support, you're able to talk to an agent in real-time and find out helpful info or get a problem resolved promptly. The key advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with Internet access, therefore you won't pay any rates in the event that you're in another state or country. In addition, it will be simpler to copy and paste info such as domains, usernames or error messages in other words details that are sometimes difficult to give to the other party on the phone. The real-time chat is also a considerably faster way to contact the website hosting provider's support crew as compared to using a ticketing system. Last, but not least, when some issue requires more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, which means that you won't waste time - something that is not possible in case you're on the phone.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we supply live chat support as well. You can get in touch with us every day, including weekends and holidays, and we can give you more details about the cloud hosting that we provide in case you are not among our customers yet, or about common and billing questions in case you already have an account. Though for solely technical matters you will need to open a trouble ticket to our technical assistance team, since such matters need extra time to be resolved, you can still get in touch with us on the live chat for some tech information. To give you an example, we are able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, which means that if you have any kind of questions for our Linux semi-dedicated services, you will be able to talk with our customer care team at any moment regardless if you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and difficulties, but we are able to assist you with many technical questions too. We can help you pick the best package for your websites if you do not have an account yet, we can answer any billing questions or issues you may have or we can help you with installing your new e-mail address on your PC or smart phone - all of this will be done timely as our live chat service is online all day long, each and every day. Every time you want help, you can speak to a representative and save a lot of time.