There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. It’s the least complicated correspondence channel for different reasons. If no client care staff member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Plus, you can copy/paste extensive pieces of information without worrying about typos, and if a certain issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which means that if you have to provide information or to adhere to instructions, you will have to use no less than 2 separate admin interfaces and this number might rise if you would like to manage multiple domains. Furthermore, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated services, was built with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an inquiry or encounter a difficulty, you can get in touch with our customer service team members on the spur of the moment without the need to go to an entirely different system. You can browse through your website files or check different settings within your account while you post a new ticket or read the reply to an older one. In case you have an enormous number of tickets and you’d like to find a given one, you can make use of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a response within the hour irrespective of the nature of your inquiry or issue.