Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing your files or editing various settings. The ticketing system is being strictly monitored 24x7x365 by our customer support team members and the response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In contrast to certain providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request info with regards to any billing or technical issue. Furthermore, you can see a selection of help articles, which will help you deal with the most commonly faced obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated services, was built with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an inquiry or encounter a difficulty, you can get in touch with our customer service team members on the spur of the moment without the need to go to an entirely different system. You can browse through your website files or check different settings within your account while you post a new ticket or read the reply to an older one. In case you have an enormous number of tickets and you’d like to find a given one, you can make use of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a response within the hour irrespective of the nature of your inquiry or issue.