In spite of the fact that the web hosting service supplied by the different companies is nearly identical, every provider has their own platform with its own modifications and different ways to complete given operations. That is the reason why, a rich knowledge base will be unbelievably useful both for persons with little or no past experience and for technically trained users who will at some point discover how particular procedures are accomplished, but will waste precious time meanwhile. The objective of such a knowledge base is to help make the service quick and simple to use, sparing users both time and effort. The end result is more content customers, as they can effortlessly find the information they wish, and much less work for the client support team members, because usually the majority of the questions and difficulties that customers have are already described in the knowledge base. Provided that the articles themselves are adequately written and encompass more topics, you’ll be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated services include exhaustive online technical documentation where you will find info on all the functions that our in-house built Hepsia Control Panel comes with, in addition to solutions to different questions and predicaments that you could encounter. All installation manuals offer step-by-step specifications, which suggests that you will not have to worry about skipping something in case you need to export a database, for example. The troubleshooting articles encompass a number of different probable reasons for specific issues and the solution for each and every one of them, so in case you’re not able to send emails although you have the right SMTP settings, for example, you can quickly find out what the reason may be and correct the problem with a few clicks of the mouse in your mail client. As Hepsia has quite a lot of features, you’ll be able to find related articles in each section. If you would like to look through all help articles, click on the Help link, which is located in the top right-hand corner of the window.