24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days in order to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an email. If you currently have an account, you can open a support ticket in addition to the other three options for communication. You can select the most appropriate way to contact us based on what your location is or what equipment you use. We can easily assist you for more or less any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get quick support, especially when your site is not functioning as it should be for whatever reason. Our Linux semi-dedicated services feature 24/7 customer and technical support, which means that if anything happens, you will be able to use several ways to contact us - phone line with a few local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common issues, so in case you don't have an account yet, for example, you're able to get additional information regarding our solutions, or we can help you with less complicated tech problems. The next two options are for strictly tech issues or everything that is more time-consuming as it's quicker to track the communication between you and our technical support team. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day to get assistance like you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
When you use our VPS hosting services, you will not ever need to wait for more than 1 hour in order to get assistance for any kind of problem that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We have local telephone numbers in a couple of countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there will always be someone to assist you right away. When you need assistance with third-party software, that you cannot set up or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum answer time guarantee, you will take advantage of quick support when you get a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so when you open a ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue in question requires more time to be resolved or if it should be sent to our administrators, since it's much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.