The access to the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they provide as well. If you can use just e-mail messages or tickets, you have almost certainly come across a reseller and not the actual hosting supplier. When this is the case, you'll probably have to wait for a couple of days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for additional help. When the supplier offers you different means of communication with quick response time which are available at any time, they are most likely the top provider, not just a reseller. Therefore you'll reap the benefits of prompt assistance and quality support because they will have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally better to have the option to contact your hosting company right away via your preferred method of communication.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get quick support, especially when your site is not functioning as it should be for whatever reason. Our Linux semi-dedicated services feature 24/7 customer and technical support, which means that if anything happens, you will be able to use several ways to contact us - phone line with a few local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common issues, so in case you don't have an account yet, for example, you're able to get additional information regarding our solutions, or we can help you with less complicated tech problems. The next two options are for strictly tech issues or everything that is more time-consuming as it's quicker to track the communication between you and our technical support team. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day to get assistance like you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Hosting

When you use our VPS hosting services, you will not ever need to wait for more than 1 hour in order to get assistance for any kind of problem that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We have local telephone numbers in a couple of countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there will always be someone to assist you right away. When you need assistance with third-party software, that you cannot set up or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum answer time guarantee, you will take advantage of quick support when you get a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so when you open a ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue in question requires more time to be resolved or if it should be sent to our administrators, since it's much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.