1 hour ticket response
We are devoted to delivering a swift and adequate response to each client support ticket submitted by a user. Our accomplished customer support engineers will review your problem and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. Actually, our average support ticket response time has proved to be 20 minutes.
An Outstanding Customer Service
Our client support staff members possess big experience in the cloud hosting market and are skilled enough to supply a fast solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the trouble ticket will be sent to a programmer or administrator for additional investigation.
A User–Friendly Help Center Section
Built into the Online Control Panel is an intuitive Help Center section, which includes different sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account management articles and website administration articles, check the educational video tutorials or take a glance at our F.A.Q. library.