Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the user–friendly Help Center section integrated into ACHEMA HOST’s Online Control Panel. It includes an ever–expanding knowledgebase with regularly asked questions and detailed how–to articles prepared by our qualified client support team.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a collection of instructional video tutorials that visually explain how you can tackle a common issue connected to your cloud hosting account. You will find the video tutorials in the Help Center.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 technical support service with a one–hour ticket response guarantee. Our team of trained technical support engineers will be online for you to attend to all the enquiries that you may have. During off–peak times, a response will be given within just twenty minutes.