Client Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be dealt with within maximum sixty minutes after the support ticket or e–mail was submitted. If your issue requires additional assistance from an administrator, we will forward the trouble ticket or the email to the person in charge and will leave a comment to inform you that more time will be needed for discovering the optimal solution. And if you order the Admin Services package, any of the services included there will be performed whenever you desire.
A Top–Class Technical Support Service
- We will be online for you 24x7x365 to answer any questions that you may have pertaining to our Online Control Panel and any of the apps that we have pre–installed on your behalf on the server. In case you also require support with server admin tasks, you can examine our Admin Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and troubleshooting procedures.
An Intuitive Help Area
We have equipped the Online Control Panel with an in–depth knowledge base, which includes exhaustive explanations of its features and functions. In addition, we have filmed exhaustive video tutorials that will further instruct you how to carry out a specific action or solve a frequently experienced problem. All the educational articles and the tutorial video clips are easily reachable from every Online Control Panel section through the Help and Videos buttons in the top right corner.