Customer Support Channels
A 1–hour Response Guarantee
Our client help team is taught to speedily deal with all of our cloud hosting clients’ issues and advise demands. Through our ticket system, it will be easy to supply your question and a support staff fellow member will most likely go back to you in less than max 60 minutes. In fact, practice has shown us that the general reply time frame is 20 min.
A Top–quality Support Service
Our tech support service is delivered by a team of certified experts who will be ready to respond to your questions in a timely manner. You can speak to the tech support team crew by launching a customer assistance ticket from your Online Control Panel or by posting us an e–mail message. On business days, you may also contact us on the telephone or use the live chatting service.
An Intuitive Help Section
The Control Panel delivers an in depth practical knowledge base that is built–into all areas. In each area, you’ll find a Help button which will load for you a group of step–by–step guides on how to take advantage of a specific element or accomplish a particular action. Moreover, we have crafted tutorial video lessons to enable you to get a better idea of the Control Panel’s interface.