A 99.9% Server Uptime
We have set up our cloud hosting platform using reliable hardware components and strongly tweaked software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our machines in order to ensure utmost protection and stability. We’ve set up a number of anti–DoS devices in addition to very powerful firewalls to make sure our internal network is unassailable and secure.
Our cloud hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you select, the guarantee stays the same.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial to also build your own network infrastructure. This is the reason why we built a custom internal network in each one of our datacenters. Relying on top–quality Juniper routers and switches, our internal network allows for really fast data transfer rates and is also completely redundant.
Hence, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, regardless of which web hosting service you’ve picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to decrease all possible risks with our cloud hosting plans and while our company offers exceptional technical support, there are situations when the client is simply not pleased with what we have to offer. Or he wants to switch to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully satisfied, you will receive a full refund.
24/7 Technical Support
We’ve punctiliously handpicked each single member of our 24x7 support staff to make certain that we can offer the very best technical support service that you can possibly get. Each one of our customer service technicians has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Besides, they are available 24x7 – you’ll be able to reach them at any time and they’ll respond back to you as quickly as possible.
Their average ticket response time is below twenty minutes, while with many other web hosting companies you need to wait around for days. And we also offer a 1–hour response time guarantee. No matter what happens, your questions will be replied to in less than one hour.