If you ever face a problem with your site and are unable to rectify it yourself, ask the respective web hosting provider’s tech support team to help you bring the website back online. A prompt solution would be the best scenario, but lots of hosting companies reply within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be fixed swiftly, your site may not function satisfactorily or it may not be reachable whatsoever for an extended period of time, so you may lose prospective clients as it is extremely unlikely that anybody would be dying to revisit a site that’s faulty. Having said that, you ought to make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a timely fashion. If a software app update doesn’t proceed smoothly or you erase something by chance, for example, the site should be fixed promptly in order to prevent protracted unreachability.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you post or any email that you send is just 1 hour, even in case you contact us on weekends and national holidays. Whatever the essence of your query or issue may be, we will lend you a hand right away and will provide you with the required information to solve any problem with your sites. The actual reply time commonly does not surpass 15-20 minutes, which goes to say that you can forget about waiting for hours and hours to get a problem sorted out or what is even worse than that – waiting one whole day only to get a response that more information is required whilst nothing’s resolved. We’ll assist you in a timely fashion just because we know exactly how costly time can be in the dynamic electronic age. The sixty-minute reply guarantee is valid for any technical or billing inquiry that you might have associated with our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a helpdesk ticket via your web hosting Control Panel or send an email related to your semi-dedicated server, you’ll obtain an answer within sixty minutes max. You can touch base with us at any time with regards to general, billing or technical matters and due to the fact that we are available around the clock, you’ll invariably obtain assistance in no time. Depending on the particular issue or question, we will provide you with more info, rectify the problem if it’s been caused by something within our reach or inform you what steps to take in case you have to change a certain setting for a web app that we can’t access. You can forget about waiting around for a day for each reply. Actually, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.