There are several ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a support ticket system. This is the easiest communication channel for several reasons. In case no client service team member is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy & paste large bits of information without the need to worry about typing mistakes, and in case a given issue requires more time to be resolved or a number of replies must be exchanged, all the info will be in one and the same place, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which suggests that if you need to supply info or to follow guidelines, you will have to use no less than two different admin consoles and this number can grow in case you desire to manage a handful of domain names. Moreover, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Website Hosting
In contrast to what you may find with many other hosting companies, the ticketing system that we use with our Linux website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to memorize different logon credentials, since you’ll be able to manage your tickets and the web hosting account itself from one place. So, if you’ve got a query or run into a challenge, you can touch base with our customer care staff representatives immediately. Our ticketing system includes a clever search functionality. This suggests that even in case you have submitted a vast number of tickets over the years, you will be able to track down the one that you want effortlessly. Besides, you can check knowledge base suggestions for troubleshooting commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything related to your account in one single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or come across an issue, you can contact our client service team representatives instantaneously without needing to sign into another admin dashboard. You can look through your files or check different settings within your account while you open a new ticket or read the response to an old one. If you have a huge number of tickets and you’d like to track down a given one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will obtain a response within the hour irrespective of the nature of your query or problem.