The presence of the customer and technical support that a website hosting company provides can tell you a lot for the services they offer too. In the event that you can use only email messages and tickets, you have most probably found some reseller not the website hosting provider. When this is the case, you will have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for additional assistance. If the supplier can provide different options for communication with fast response time available anytime, they're most likely the top provider, not a reseller. So you will get timely assistance and top quality support since they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it's generally better to have the option to communicate with your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for our website hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days in order to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail message. In case you already have an account, you're able to open a support ticket in addition to the other three ways of communication. You'll be able to pick the most suitable way to contact us depending on what your location is or what kind of hardware you're using. We are able to assist you for almost any webhosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you aquire a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and common questions. Our agents can help you choose the right package or offer you info about our servers, in order to confirm if the system requirements for your websites are met. In case you are a current client, you can also get in touch with us through electronic mail or via our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that any time you employ any of these two methods of contact, you'll receive a reply within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other companies, even big ones, you're able to compare the response time since it often takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting packages, you'll never have to wait for more than one hour so as to get support for any type of situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the tickets that you open from your billing Control Panel or email messages that you send to our technical support crew. We have local telephone numbers in a number of countries around the world plus a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so whatever your question or problem is, there'll always be somebody to help you out without delay. In case you need assistance with third-party software, which you cannot install or which gives you troubles, you can take advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server through our company, you can contact us anytime using a number of channels and the max time that you'll have to wait for an answer is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you'd like to learn more about our hosting services before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries worldwide. If you'd like to have assistance with third-party software that you can't install or operate effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.