Q: Why do I have to move my website? What does web site migration involve?
A: If your current hosting provider can no longer satisfy the necessities of your site, or if you experience continual network downtime, or if you are forced to wait for hours for the customer service team to respond back to you, it may be smart to change your hosting provider, i.e. to transfer all the files for your web sites together with your databases from your current provider to your future provider. At achemahost.com, we are aware that this can be difficult and time–consuming. This is why we will accomplish all that for you for free!Our highly accomplished technical team reps will migrate your website content from your present provider to us. Our techs have a lot of experience migrating websites and can handle everything – from a regular WordPress–based weblog or Joomla™ CMS–based site, to a very complex, custom–built web application.
Q: Just how long will the website migration process take?
A: There are many variables to take into consideration – the total number of files, the size of the database, the complexity of the web site itself and the present workload of our web site migration experts, etc. However, we do try to accomplish all web site migrations within a 48–hour time window. Smaller websites are transferred faster – typically in less than 24 hours.
Q: My personal privacy concerns me. What data do you need to have?
A: We do not gather any private data. We will need, though, the login info for your current web hosting account as well as the name of the site that you wish to migrate.
Q: I give you access to sensitive data. How can I be sure that you won’t abuse it?
Q: Will my web site be offline during the transfer?
A: Your site will continue to work just like it did before with your previous web hosting provider. After we are done with the migration, your site will be configured to work on our hosting platform and we’ll ask you to preview it. If it is functioning correctly, all you will need to do is change the name server resource records corresponding to your domain. Your web site will be transferred to us without any downtime.
Q: Will my old hosting provider need to provide any info/assistance?
A: Nah. Aside from your login credentials for the Control Panel, we do not require anything. We will never contact your web hosting provider. They will not know anything about the transfer either.
Q: Does it matter what platform my current hosting provider is using?
A: Yep. We support all common Linux–powered web hosting platforms. We don’t support Windows–powered web hosting platforms, since we do not provide Windows hosting solutions ourselves.Additionally, we don’t support proprietary website building and management user interfaces such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.